Customer Support AI Agents & Automation Testing & QAPaid

Gleap

Gleap is an AI-native help desk for software teams that combines in-app bug reporting, session replay, live chat and a roadmap with Kai agents, including Kai Resolve, which investigates hard tickets using logs and read-only code access.

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Founder

Gleap GmbH

Active

PlanStarter - $29/mo billed yearly ($35 monthly) - 1 seat, 1 project, live chat and bug reports · Team - $149/mo billed yearly ($179 monthly) - unlimited seats and integrations, Kai Resolve, Kai Code, Kai PM · Pro - $299/mo billed yearly ($359 monthly) - Kai Voice, LLM choice, custom roles, SOC 2 report, $500 AI credit/yr; Enterprise from $999/mo

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About Gleap

What is Gleap?

An AI-native help desk for software teams: inbox, live chat, knowledge base, in-app bug reporting with session replay and logs, surveys, roadmap and release notes, plus Kai AI agents.

Kai Resolve

Investigates tier-2 tickets using recordings, console/network logs, click trails and account data
Optional read-only repo access in a sandbox and MCP data sources; never commits or pushes
Classifies tickets, replies to customers or creates coding tasks for Kai Code, Claude Code, Codex or Cursor

Integrations and SDKs

Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion, Zapier, MCP; SDKs for JavaScript, iOS, Android, React Native, Flutter and Capacitor.

Pricing

Starter $29/mo, Team $149/mo (includes Kai Resolve), Pro $299/mo (billed yearly); Enterprise from $999/mo. Kai Support $0.29 per resolution. 7-day free trial.

Company

Gleap GmbH, Schwarzach, Austria. SOC 2 Type II, GDPR, EU or US data residency.

Value & Audience

Value Proposition

Puts bug reports, session evidence and support conversations in one help desk and lets AI agents investigate hard tickets and hand confirmed bugs to engineers as ready-to-review coding tasks.

Problem Solved

Support teams at software companies spend time gathering logs, reproducing issues and translating tickets for engineers. Gleap captures the evidence in-app and uses Kai Resolve to diagnose tickets before a human picks them up.

Target Audience

Customer Support Teams Product Managers Developers Startups Enterprises

Use Cases

Help Desk

Live Chat

Session Recording & Heatmaps

Changelog & Roadmap

AI Agents

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Tech Stack

Frontend

Astro

Other

Social & Links

Social

Twitter LinkedIn GitHub

Additional Links

docs.gleap.ai gleap.ai gleap.ai github.com feedback.gleap.io status.gleap.io gleap.ai

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Gleap FAQ

Common questions about Gleap's features, pricing, and use cases

What does Gleap do?

AI help desk with in-app bug reports and agent triage Puts bug reports, session evidence and support conversations in one help desk and lets AI agents investigate hard tickets and hand confirmed bugs to engineers as ready-to-review coding tasks.

Is Gleap free to use?

Gleap is a paid product, starting at Starter - $29/mo billed yearly ($35 monthly) - 1 seat, 1 project, live chat and bug reports. Full pricing details are listed on the Gleap product page on TechLogHub.

What problem does Gleap solve?

Who is Gleap built for?

Gleap is built for Customer Support Teams, Product Managers, Developers, Startups, Enterprises.

What tech stack does Gleap use?

Gleap is built with Astro, JavaScript, Swift/Objective-C, Java, Dart, React Native.

What category is Gleap listed under?

Gleap is listed in the Customer Support category on TechLogHub, alongside curated alternatives with community ratings and pricing comparisons.

Gleap appears in

PricingGleapplans, free tier & alternatives CategoryBest Customer Support tools