Twilio Flex
Twilio Flex is a configurable contact center platform that combines voice, messaging, routing and customer context with AI assistance, built on Twilio's communications APIs.
About Twilio Flex
What is Twilio Flex?
A configurable contact center from Twilio that unifies voice, messaging, routing and customer context, with AI-to-human escalation.
Features
- Voice, SMS, WhatsApp and email
- Intelligent routing and unified customer view
- CRM integrations such as Salesforce and ServiceNow
- Studio for IVR workflows
Pricing
User plus usage. Free trial with 5,000 active user hours; from $35 per monthly active user, $150 per named user or $1 per active user hour.
About Twilio
Flex is part of Twilio's communications platform.
Value & Audience
Value Proposition
Lets teams build a contact center around their own systems and workflows using Twilio's communications platform.
Problem Solved
Packaged contact center software is hard to adapt to existing CRM and processes. Flex exposes the agent interface and routing as programmable pieces.
Social & Links
Additional Links
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Feedback & Roadmap
Twilio Flex FAQ
Common questions about Twilio Flex's features, pricing, and use cases
Is Twilio Flex free to use?
No. Twilio Flex is a paid product, starting at User + usage - from $35 per monthly active user plus metered usage. Plans listed: User + usage - from $35 per monthly active user plus metered usage; Named user - from $150 per named user; Active user hour - from $1 per active user hour.
What are some alternatives to Twilio Flex?
Popular Communication & Messaging alternatives to Twilio Flex include OddsRabbit, Mumara and Audio Cable.
Twilio Flex appears in
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